Management Team

General Manager: Ken Rhodes

Ken has extensive experience of academic publishing and distribution with leading roles in the industry. Since joining NBNi in October 2012, he will be managing the distribution service with a remit that will also include the development of sales and marketing services for UK and international territories.


Head of Operations: Ian Wordsworth.

Ian came to the book industry from the retail sector where he worked for House of Fraser, his background is in IT and in 2002 he oversaw the implementation of the new back office system at NBNi. Ian was then asked to focus on the wider operational areas of the business; calling on his vast experience to ensure day-to-day activities are commercially effective, both for the company and its client publishers. Within this remit, the finance team, which has several long-serving and highly experienced members of staff, now also reports to Ian.


Digital Services & IT Manager: David Eagle.

David ensures our digital and IT strategies keep pace with the changing demands of the industry. He took on full-time responsibility for the IT department in 2010 after managing the project to relocate our IT infrastructure to new premises. Having led the development of our ebook sales and distribution service, NBNi Fusion, David now also looks after digital services.


Credit Control Team Leader: Tracey Lovell.

Tracey has been with the business for nearly 13 years and now leads the credit control department, which she manages highly effectively. She attends monthly meetings of the Publishers Credit Group in London. Attendance at these meetings has given us a wider view of the credit issues currently facing publishers.


Warehouse Manager: Neil Tallis.

Neil welcomed the opportunity to become Warehouse Manager in 2010, having demonstrated his ability and commitment by quickly restoring our service levels after a warehouse relocation. A veteran of book distribution since 1996; Neil has a wealth of knowledge and practical experience with regards to the daily running of the warehouse and has gained an NVQ level 4 in warehousing and logistics. Neil’s main aim is to provide a consistently excellent service to our clients and customers.


Client and Customer Services Manager: Juliette Teague.

Juliette has been with the company since 1994 and understands the importance of the personal link between publisher and distribution service. Her role involves the management, induction and implementation of new publishers into the business as well as the management of the customer services, orders and publisher services teams. Before working in distribution, Juliette was a Department Manager at Waterstone's with responsibility for buying & customer orders.


Finance Manager: Tony Woodley.

Tony has been with the business for many years and is a highly experienced financial manager. He is responsible for financial reporting to the US head office, preparation and monitoring of budget, publisher payments and commission income.