George "Chip" Franzak – Managing Director, NBNi (& CFO of The Rowman & Littlefield Publishing Group)
An experienced and astute financial professional whose background includes experience in a variety of industries, George "Chip" Franzak, Jr., CPA, oversees the Plymouth business. Based in our head office just outside Washington DC, Chip is regularly in the UK office and is in a daily dialogue with the UK senior management group.
gfranzak@nbnbooks.com
Sheila Bounford – Deputy Managing Director
Before joining NBNi in October 2004, Sheila was Executive Director of the IPG & her previous experience in this role means that she has a thorough understanding of publishers’ requirements from their distributors. Sheila has successful rebuilt NBNi’s client list and improvements across the business. As well as focussing on new business and customer services, she also devotes much attention to future business strategy and plays a key role in defining the company's profile .
sheila@nbninternational.com
Ian Wordsworth – Operations Director
Ian came to the book industry in February 1989 from the retail sector where he worked for House Of Fraser as Computer Manager for the southern division. Ian oversaw the implementation of the new back office system at NBNi in 2002 & since then has been working on the eradication of non-core systems so that all processes are handled by our main system. Ian’s role at NBNi has evolved over time to take in an operational overview as well an IT focus and as such he is able, working alongside Sheila Bounford, to strategically place NBNi at the forefront of new developments in the industry.
ian@nbninternational.com
Laurence Schreiber – Warehouse Manager
Laurence joined NBNi in April 2008 and was previously Operations Manager at Portfolio Books. Shortly after Portfolio outsourced their distribution to NBNi, Laurence joined the team at NBNi. He has worked in a variety of warehouse environments and is an industry professional with many years of experience to inform his work with NBNi.
laurences@nbninternational.com
Juliette Teague - Operations Development Manager
Before joining NBNi in September 1994, Juliette worked for Waterstones. Her long service and previous role as Publisher Services Manager means that she is well versed in the day-to-day and long-term requirements and expectations of the client base, understanding how vital the personal link between publishers and distribution service is. Juliette’s role involves the management of the moving-in period for new clients, as well as operations development, new systems and management of supplier relationships.
juliette@nbninternational.com
Jon Matthews – Customer Services Manager
Jon has been with NBNi since January 2009 and came to NBNi from an award-winning call centre at Direct Wines. An dedicated customer services professional, Jon has brought a new perspective on the primary importance of excellent customer services to our business. Jon is currently working towards his MBA. In May 2010, Jon took over the management of the Publisher Services team, so adding a wider focus to his role and enabling the outward facing teams at NBNi to work even more closely.
jonm@nbninternational.com
Tony Woodley - Finance / Credit & Collections Manager
Tony joined the company in June 1995 and holds overall responsibility for cash collection and credit control. A highly experienced financial manager, Tony oversees the purchase ledgers for suppliers and client publishers and the credit control team report into him on a daily basis. He is responsible for financial reporting to clients and to our parent company, and preparation and monitoring of budget, publisher payments and commission income.
tony@nbninternational.com
Jane Cutler – HR Manager
Jane came to NBNi in August 1993. Since then, she has held a variety of roles, from Operations Services Manager, to Systems Specialist and has worked with local FE colleges to introduce NVQ & other vocational training schemes. Expanding on her success in these areas, Jane is now our HR Manager & her experience at many disciplines across the business inform the company’s training and HR needs. Jane is currently studying for professional examinations in her spare time.
jane@nbninternational.com